Terms and Condition for Custom Cake Service
TERMS AND CONDITIONS FOR CUSTOM CAKE SERVICES
Please read these Terms & Conditions carefully.
DEPOSIT, CANCELLATION AND REFUND POLICY
- Each cake quote is valid for 14 days from date of issue.
- Upon overall design of your cake being finalised and proceeding with the order a 50% deposit will be required within 14 days, this secures your date.
- If the deposit is not received within this timeframe the booking may be cancelled. Upon receipt of the deposit, your booking is secured, and the quoted price remains fixed for the details outlined in the quote.
- The balance of the quote is due in full no later than 2 weeks before your order is required.
- If the event is less than 14 days away, Full payment is required on booking
- Our method of payment is via Cash, Direct Deposit or Credit Card. Please note Jara Pastries does Not accept cheques.
- Failure to make payments by the due date MAY result in your order being cancelled; please contact me asap to discuss any problems/ possible late payment.
- Payments via instalments are welcome. If you wish to organise instalments or other payment terms, please contact me. Any changes to the payment terms are subject to mutual agreement. Payment terms agreed upon must be adhered to.
IN THE EVENT OF A CANCELLATION
All requests for cancellation must be made in writing.
If a cancellation is received your deposit will be forfeited. This is because all bookings are date specific and your deposit will be used against other orders which were declined in order for your booking.
The remaining balance (if any extra paid) will be refunded into your bank account via direct deposit.
DESIGN AND FLAVOUR CHANGES
Minor changes to the design will be accepted after a deposit is received up to 4 weeks prior to your event.
Should the design change, Jara Pastries will endeavour to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required. An administration fee may also be charged.
Any changes to the original order are subject to viability and quote review.
Date Changes must be submitted in writing and the new date is subject to availability.
Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.
Whist all care is taken to complete your order as specified- Factors including but not limited to, weather and supply unavailability MAY result in design changes. Design changes are at Jara Pastries discretion. All cake designs are subject to artistic license, and should I need to make such changes no further correspondence will be entered into.
In the event that an agreement is not reached on changes to the revised quote, the normal cancellation procedure is applicable.
Please understand that we aim to provide you with a high level of service and want to ensure you have the best possible experience with us. However, excessive emailing, phone calls, extra requests for quotes or design changes may result in an administration fee being charged.
SUPPLYING YOUR OWN DECORATIONS & FLOWERS
If you choose to supply your own ribbons, or decorations, they must be suitable for your cake- e.g. enough ribbon, correct thickness, fabric suitability for the design etc…
Any figurines supplied for your cake, must be able to be easily attached to your cake- preferably being able to stand alone, or with the aid of inbuilt supports.
All items supplied for your cake, must be clearly marked with your name & date.
Any items which do not meet hygiene and food safety requirements will be unable to be used.
You are welcome to supply your own fresh flowers on the condition that:
Jara Pastries advises the use of fresh flowers may be toxic when placed in contact with food and that Jara Pastries takes no responsibility if someone has a reaction to having fresh flowers on your cake. We make beautiful sugar flowers and would encourage the use of these.
They are individually wired and taped; pre clustered or set in a previously agreed fashion.
Should your flowers not be supplied subject to the conditions, we reserve the right NOT to place them onto your cake. This is a food safety issue.
Flowers must be delivered to the reception venue or to Jara Pastries – at a mutually suitable time.
You are responsible for ordering the correct amount/size of flowers through your florist. Damaged, bruised or poor-quality blooms supplied by you are your responsibility.
Please don’t hesitate to call me or to pass on my details to your florist if you have any questions.
Jara Pastries Cakes are all freshly baked, and custom made to order. Our most popular flavours are available on request Should you require a flavour that is not listed including gluten, dairy, nut free or vegan please ask us.
Jara Pastries will not be held responsible for any allergies. All care is given if we are told ahead of time, additional costs are usually associated with Allergy cakes due to the nature of what steps our kitchen needs to do to ensure no allergen traces
Unless it is specified otherwise on your order, my products may contain or come into contact with dairy, wheat, nuts, soy, and other allergens. It is the client’s responsibility to inform their guests that of any risks.
While setting up a proper delivery system that would be suitable and preferable by you, our esteemed customer, we can only offer pick-up from our business location at this time.
Pick-up as usual is free, it is also dependent on available slots as all our products are baked fresh, hand made and tailored to each clients specific taste and style.
You will receive a confirmation email from us stating your order is ready for pickup, you can then proceed to pick up at our business location, 62 Wrentmore Street, Unit 37. Please bring a copy of your confirmation email with you. Or you can quote your name and order number.
Where cakes are covered in fondant (or have sugar paste figurines), these should not be refrigerated as this may cause the icing to run due to condensation.
Storage of these items should be in a cool dry dark place out of direct sunlight & away from heat.
Where cakes are covered in butter cream, it should be stored in a working fridge.
Jara Pastries cannot be held responsible for any damage to the cake or products once they are delivered and in the care of a client or the venue. Where a client elects to self-transport we are not responsible for any damage that may be caused during transportation.
Jara Pastries reserve the right to use any photos we take of your creation for any media related activities such as our website, Facebook or advertising.
By placing an order, you agree to the terms and conditions set out above.
CHANGES TO OUR TERMS AND CONDITIONS
Jara Pastries may change their terms and conditions at any time which become effective once published on our website. It is the client's responsibility to read our terms and conditions before ordering and review our terms and conditions periodically to be aware of any changes.